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How to buy

1. - Select the amount of tickets you need al click on "Buy".

2. - Log in on your StubHub account or create a new one

3. - Select your payment method. Enter your data and click on "Accept"

4. - Done! We will send a confirmation email to your email account with the purchase confirmation and your tickets attached.

Contact us

Email: help@stubhub.id

Line: @stubhubid

About Ticket

  • What are the payment methods to buy the ticket?

You can buy your tickets using the following payment methods:

- Credit Card (Visa/Mastercard/JCB)

- Bank Transfer

- Doku Wallet

- Cash payment at Convenience Stores.
 

  • What are the payment methods inside the venue?

Establishments within The Pallas accept both cash and credit card payments.

  • Can I use my credit/ debit cards to pay inside the venue?

Yes, you can pay for your purchases inside the venue using credit card (VISA/Mastercard)

  • Can I request for an invoice?

If you want to receive your order's invoice, please contact us providing the tax info so we can process it. In a few days, you will receive an email with your orders invoice.

  • When and how do I receive the tickets?

3 days before the event and once your purchase is confirmed you will receive an email with the orders confirmation and your tickets in pdf format ready to be printed or uploaded to your Passbook and Enjoy POND!

  • I did not receive the confirmation email?

If you have not received the confirmation email, please contact us indicating the email with which you registered ID or phone number of the buyer and the email address where you want to receive it. We will locate the transaction and send you your confirmation email."

  • How can I see my purchase?

You can review your purchase information in your profile (clicking on your name, once the session is started) in the section, "Your tickets". If you have any doubts do not hesitate to contact us.

  • How do I download my tickets?

Once your order is confirmed you will receive a confirmation with your PDF tickets attached. You can print them or present the reference code in your cell phone at the access to the venue. Enjoy Muse!

  • Can I cancel my purchase?

After confirming the purchase there is no possibility to cancel or refund, except in case of cancellation of the event.

  • Can I resell my tickets?

Ticket is valid only if it is purchase with the procedure that has been determined by the online purchase through electronic / online transactions on the official website or ticket box appointed by the organizer (authorized ticket box). Organizer reserves the right to process and litigate in accordance with Indonesia regulations either in civil criminal proceeding against people who get tickets in ways that are not valid, including but not limited to counterfeiting or copying a valid ticket or get a ticket in a way that do not match those specified by the organizer.

  • How many tickets can I purchase?

You can buy a maximum of 4 tickets on each purchase.

  • Are the tickets nominative? Do I have to change the name?

Each ticket includes a unique bar code, valid for this ticket and one person only. Purchaser's ID will be required at the moment of the purchase, entitling him/her to print only one copy of each ticket.

Copy and / or falsification is prohibited by Indonesian law, and therefore the organization reserves the right of admission to any holder of a suspected counterfeit ticket or with a bar code already entered into the system. Also, organizer is not responsible for negligence of the ticket purchaser that resulted in the purchaser’s ticket fell to the hands of the others (in the mastery of others) to be used as an admission / exchange the actual ticket that eliminates the ticket buyer from entering the venue/exchange

  • Can I receive the confirmation email in a different email address?

Of Course! If you want to receive your orders confirmation in another email address, please contact us indicating the new email and we will make sure that your purchase confirmation reaches the correct address.

  • What happens if I forget or lose my ticket?

In case of losing your ticket, please contact us indicating your reference number, buyer's ID ant telephone number. Once we locate and verify that the data is correct, we will forward your ticket to the email you indicate.

  • Can I change the name on my tickets?

Each purchase is entitled to the purchaser, previously identificated, to only print the E-ticket one time for each ticket purchased, valid for one person only.

  • Event Cancelation

If there is a cancelation by the promoter decision, then your ticket will be refunded according to the promoter’s term and condition.

 

About the venue

  • Is there an area available for the disabled? Is it a different entry?

If you need info about disable access, please contact with event promoter through their website.

  • Can I buy food and drink inside the venue?

Yes, inside the venue you will find a great variety of stands to buy food and drinks.

  • Can I bring my own food inside the venue?

For security reasons, access is not allowed with food or drink from outside.

  • Can I drink alcohol inside the venue?

Yes, it’s allowed to drink alcohol inside as long as it has been purchased at the venue.

  • Can I bring my camera to the venue?

Yes! As long as your camera is not interchangeable optics (DSLR) or professional video.

  • From what time can I access the stadium?

The concert will start at 8:00 p.m. and finish at approximately 10:00 p.m. to 11:00 p.m. The gates of the venue will open 2 hours before the concert begins.

  • Is there a parking at the venue?

Yes, you will find parking places available near the venue. But please be informed the parking space is very limited.

  • Is there a Lost Property Office?

Event’s organizers is not responsible of lost or personal belongings. Therefore, there will be not a lost &found point inside the venue.

  • Can animals enter the venue?

Animals are not allowed inside the venue.

  • Can I smoke inside the venue?

Smoking will only be allowed inside the venue at the promotional areas of cigarette brands that sponsor the event, if they exist. In that case, those under 18 and pregnant women will not be able to access these areas.

  • How can I get to the venue from the airport?

From Soekarno-Hatta International Airport to The Pallas. Public Bus (Bus DAMRI & Bus Transjakarta) - Towards Blok M From Terminal 2 or 3 take Bus DAMRI towards Blok M > From Blok M take Bus TransJakarta towards Stasiun Kota and stop at Gelora Bung Karno then walk 500m to The Pallas

*Bus DAMRI every 30min

**Bus TransJakarta every 5min

 

Behavioral Rules

The organization of the event reserves the right of admission and / or expulsion to any person whose behavior is concerned with the safety and organization of the event. As well as anyone who tries to access the venue with knives and / or sharp objects, weapons, fireworks, illegal drugs or food and drink from the outside.


Other Important Information

If deemed necessary, Organizers can ask for Proof of Valid ID is required for every ticket purchase.

Organizer reserves the right to process and litigate in accordance with Indonesia regulations either in civil or criminal proceeding against people who get tickets in ways that are not valid, including but not limited to counterfeiting or copying a valid ticket or get a ticket in a way that do not match those specified by the organizer

All attendees are subject to being searched prior to entry into the event, including members of the media. By requesting entry into the event, all attendees shall be subject to a thorough airport-style pat down search, including emptying pockets and bags, and having your items examined. Electronic drug detector and K-9 search will be used. Event organizer shall, at all times, reserve the right to either deny any person entry into or to eject any person from the event, who in the sole and absolute discretion of event organizer is in violation of event rules, which rules may be updated from time to time, with or without notice.

If the event is sponsored by cigarettes company, the company will have the sponsor for display on stage, therefore the audience the age below 18 years old or a pregnant woman is not allowed to enter certain area at the venue.

Organizer and its affiliations/association reserves the right to film, record, and/or photograph the visitor, participant or wristband holder's image, likeness, action, and/or statement of this event for television, moving picture, webcast and/or other public broadcast in any medium for any purpose. Any visitor, participant and/or E-ticket holder of this show hereby fully releases and discharges Promoter (including its employees and subsidiaries) and its affiliations/association from any rights, claims, damages, losses, liabilities, fines and causes of action whatsoever arising directly or indirectly from the filming, recording and/or photography of this event.

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